Workplace as a Happy Place How Agile Drives Workplace Transformation

Employees seek for a healthy symbiosis of work, life and purpose. Agile can help organizations to get there.

Employees seek for a healthy symbiosis of work, life and purpose. Agile can help organizations to get there.

A recent study finds that nowhere else in the world employees are as unhappy at their workplace as in Germany. Less than one in four (23%) is engaged with his or her job, while the European average lies at 41%. No doubt, employees in Germany are smart and talented, work for exciting companies, get promoted and even belong to the top earners. But, according to the same study, German employees also miss personal fulfillment and they perceive that they cannot harness their “true self” at work.

How could it get that far?

There are three main factors that fundamentally change today’s work life:

  • Digitalization creates new business opportunities that require new and fast changing skills. Employees need to continuously learn and adjust.
  • Global connectivity and new collaboration tools allow employees to work independent of actual place and time.
  • AI and automation enable to reduce manual routine work, while focusing on more creative and innovative tasks.

This blurs the boundaries between work and private life. Employees look for personal fulfillment in their work life and a sense of purpose in what they are doing. It is crucial that personal values and values of the company truly match. Problems arise if they don’t.

When employees were asked to choose between two similar jobs with the same salary they value those contracts more that offer

  • Flexible working hours for better work-life-balance
  • State-of the-art IT equipment with mobile devices
  • Remote work models with less facetime in the office

Traditional benefits such as company cars were ranked as least influential.

Companies need to adjust to compete in the war for talents. And it is not only about winning talents, it is also about retaining those talents long-term. Today, smart and talented people neither work to live, nor live to work – what they want is a flexible work environment that helps unleash their personal potential and creativity.

How to change?

This recent movement toward providing a workplace for the future is called New Work. It puts the needs of the employees first, aiming to create a healthy symbiosis of work, life and purpose. However, to reach this desired state, major organizational changes need to happen. They comprise flat hierarchies, flexible work models, autonomous ways of working, open communication as well as innovative technologies enabling these changes.

How to start?

Adopting agile is a good starting point to support this workplace transformation. Agile concepts inherently provide various enablers that drive shifting your working model. In particular, you should focus on three agile enablers:

  1. Agile leadership prioritizes people over processes. Instead of controlling progress by weekly status reports and extensive steering committees, agile leaders build trust towards employees and act as their coaches. Instead of top-down decisions, they delegate ownership as close to the operational level as possible. Taking over ownership is a step-by-step process. Start by giving teams autonomy to make daily decisions. Over time employees will be able to take more responsibility and minimize the management involvement in operative tasks. This approach will provide relief to leaders, since they get more time to focus on core business. And it makes employees happy, since they have decision-making power but are not overwhelmed by new tasks.
  2. Agile methods – The adoption of Scrum is an easy way to practice self-organization, interdisciplinary collaboration and autonomous working. Scrum advocates self-organizing autonomous teams building products and services in a customer-centric manner, making the individual impact each team member has much more visible than alternative team setups. Moreover, empowering the teams with innovative tools (e.g. team spaces) and automated processes (e.g. automated DevOps deployment) can even increase the effect.
  3. Agile structures – Silo structures are not made to make employees happy. In a dynamic environment, they make information sharing, collaboration and decision-making more difficult. Instead, enhance your organization’s agility by setting up product-centric teams which comprise all required expertise from different departments. This does not necessary require changing organizational hierarchies. How people best collaborate should matter more than to whom they actually report. Focus on organizational flexibility and adaptability to cope with constantly changing customer and market needs. Build agile teams, expert communities and networks rather than silos.
What will you gain?

Establishing New Work is a win-win situation for both organizations and employees. Here are some benefits:

  • Customer satisfaction – Agile methods help building products that customers love. This is doubtless the best reward for employees which makes the job more meaningful and fulfilling.
  • Time-to-market – Through higher autonomy and decision-making power, agile teams work more productive and minimize time waste.
  • Less alignment effort – Agile ways of working reduce efforts required for alignments and meetings. People can focus on their actual work and are generally happier.
  • Retain talents – Agile companies are like a magnet for talents. Agile mindset and a culture of open communication encourage them to stay true to who they are at the workplace.

Technologies change people and their values. Workplace transformation towards New Work is inevitable to keep pace and retain talents. How to start this fundamental transformation depends on your current set-up and desired target state. Each company is a unique ecosystem, with its own inimitable spirit, culture and processes. Reach out to find out how the next step for your organization might look like.

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Managing Director at neoverv

At neoverv we enable organizations to take full advantage of technology to create outstanding business value. We design and accelerate future-ready technology strategies, build and scale technology innovation, and boost technology operation for agile scalability.

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